Privacy Policy

Quantum Key Institute Privacy Policy

Effective date: 13 May 2026

Last updated: 13 May 2026

1. Introduction

Quantum Key Institute Pty Ltd (ABN 93 684 008 366) ("Quantum Key Institute", "we", "us", "our") is committed to protecting your privacy and handling your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). This Privacy Policy explains what personal information we collect, how we use and disclose it, and the rights you have in respect of that information.

This Privacy Policy applies to all visitors to our websites, prospective clients, enrolled clients, graduates, event attendees, and anyone who otherwise interacts with Quantum Key Institute.

2. Information We Collect

2.1 Personal Information

We collect the following types of personal information:

• Identity information: full name, date of birth, gender (where provided), signature

• Contact information: email address, mobile and landline telephone numbers, residential and postal address, social media handles

• Payment information: payment method details, billing address, transaction history, and information relating to instalment payment plans (note: full credit card numbers are handled by our payment processors and are not stored by Quantum Key Institute)

• Enrolment information: program enrolment details, agreement signatures, payment status, attendance records, curriculum progress, and First Client Guarantee compliance records

• Marketing and engagement information: form submissions, opt-ins, communication preferences, content downloads, advertising interactions, website analytics, and call booking activity

• Community and program participation: posts, comments, messages, and other content you submit within Quantum Key Institute online communities, group chats, forums, and platforms; recordings of live sessions, coaching calls, group calls, immersion events, practice rooms, and activation workshops

• Testimonials and case studies: written, audio, video, and image content submitted by you or captured during your participation

2.2 Sensitive Information

Some of our programs and events involve activities (including but not limited to breathwork, hypnotherapy, meditation, energy healing, and somatic practices) that may not be appropriate for all participants. To safely deliver these activities, we collect sensitive information from participants, including information about:

• Cardiovascular conditions, including heart disease, high blood pressure, and history of heart attack or stroke

• Epilepsy or history of seizures

• Pregnancy

• Diagnosed anxiety disorders, panic disorder, PTSD, dissociative disorders, psychosis, schizophrenia, or bipolar disorder

• Respiratory conditions including severe asthma and chronic obstructive pulmonary disease (COPD)

• Current use of psychiatric or other medications relevant to participation

• Any other health condition you disclose to us in connection with participation

Sensitive information is treated as a special category of personal information under the Privacy Act 1988 (Cth). We collect this information only with your consent, only where it is reasonably necessary for your safe participation in our programs and events, and we handle it with additional care as set out in this Privacy Policy.

2.3 Information Collected Automatically

When you interact with our websites, funnels, and online platforms, we automatically collect technical and behavioural information, including:

• Device information: device type, operating system, browser type, browser language, screen resolution

• Network information: IP address, internet service provider, approximate geographic location based on IP

• Usage information: pages visited, time spent on pages, links clicked, referrer URLs, traffic source, form interactions, video playback events

• Cookies and tracking technologies: data collected via cookies, web beacons, pixels, local storage, and similar technologies

2.4 Information from Third Parties

We may receive personal information about you from third parties, including advertising platforms (such as Meta and Google), referrers, business partners, and publicly available sources. Where we receive personal information about you from third parties, we handle that information in accordance with this Privacy Policy.

3. How We Use Your Information

We use your personal information for the following purposes:

• Delivering our programs, courses, events, and services to you

• Administering your enrolment, including processing payments, instalment plans, certifications, and First Client Guarantee compliance

• Communicating with you regarding your enrolment, program updates, scheduling, support requests, and operational matters

• Safely facilitating your participation in events and activities (including the use of sensitive information for screening and contraindication management)

• Providing customer support and responding to inquiries

• Marketing, advertising, and promoting our programs and services (including via email, SMS, telephone, and online advertising) — subject to your consent and applicable laws

• Using community content, testimonials, recordings, images, and likenesses for marketing and promotional purposes in accordance with the consent granted in your Client Agreement

• Conducting analytics, measuring advertising performance, optimising our funnels and content, and improving our programs and services

• Enforcing our agreements, recovering debts, and protecting our legal rights

• Complying with our legal, regulatory, accreditation, and reporting obligations

• Conducting internal training and quality assurance (for example, reviewing call recordings to improve facilitator performance)

3.1 Communications & Opt-Out

By providing your contact details to Quantum Key Institute, you consent to receive communications from us by email, SMS, and telephone in relation to our programs, services, events, and marketing offers. You may opt out of marketing communications at any time by clicking the unsubscribe link in our emails, replying STOP to SMS messages, or contacting us at the details at the end of this Policy. Even after opting out of marketing communications, we may continue to send you transactional and operational messages relating to any current enrolment.

4. Who We Share Your Information With

We share personal information with the following categories of recipients, only where reasonably necessary for the purposes set out in this Privacy Policy:

4.1 Service Providers & Platforms

We use third-party service providers to operate our business. These currently include, but are not limited to:

• Customer relationship management and funnel-building platforms (for example, GoHighLevel)

• Payment processors and merchant facilities (for example, Stripe and similar providers)

• Email and SMS delivery providers

• Video conferencing and live session platforms (for example, Zoom)

• Cloud storage and file management providers (for example, Google Workspace and similar)

• Website hosting and domain providers

• Advertising platforms (for example, Meta/Facebook, Instagram, Google, YouTube, TikTok) for the purposes of running, optimising, and measuring advertising campaigns, including via tracking pixels

• Analytics platforms (for example, Google Analytics and similar)

• AI tools and software used in the operation of our business, content production, and customer support

• Accreditation bodies and industry associations (for example, the International Practitioners of Holistic Medicine — IPHM — in connection with graduate accreditation submissions, where applicable)

• Professional advisors (legal, accounting, financial, and insurance)

• Debt collection agencies, where you have an outstanding balance owing to Quantum Key Institute

The list of service providers above is current at the date this Privacy Policy was last updated. We reserve the right to add, change, or remove service providers from time to time, and we will update this Privacy Policy where material changes occur.

4.2 Within the Quantum Key Institute Community

Content you post or share within Quantum Key Institute online communities, group chats, group calls, and live sessions will be visible to other community members and Quantum Key Institute personnel. You should treat any information shared in these forums as semi-public. Do not share information you consider confidential or sensitive in community channels.

4.3 Where Required by Law

We may disclose personal information where required or authorised by law, including in response to subpoenas, court orders, regulatory requests, or other lawful demands.

4.4 Business Transitions

In the event of a sale, merger, restructure, or other transfer of all or part of our business, we may disclose personal information to the relevant counterparty and their professional advisors, subject to appropriate confidentiality obligations.

4.5 No Sale of Personal Information

We do not sell your personal information to third parties for their own marketing or commercial purposes.

5. Overseas Disclosure

Several of the service providers we rely on are located outside Australia, including in the United States and other jurisdictions. By providing your personal information to Quantum Key Institute, you consent to your personal information being disclosed to, stored on, and processed in servers located outside Australia. Countries to which your personal information may be disclosed include, but are not limited to, the United States.

We take reasonable steps to ensure that overseas recipients of your personal information handle that information in accordance with this Privacy Policy and applicable privacy laws, but you acknowledge that overseas recipients may be subject to different privacy laws from those that apply in Australia.

6. Marketing Use of Community Content, Recordings & Testimonials

By enrolling in any Quantum Key Institute program and signing your Client Agreement, you grant Quantum Key Institute a perpetual, irrevocable, worldwide, royalty-free, and transferable licence to use, reproduce, edit, adapt, publish, broadcast, and distribute content shared by you or featuring you within the Quantum Key Institute community, including community posts, group call recordings, photographs, video footage, audio recordings, testimonials, transformation stories, results disclosures, and your name, likeness, voice, image, business name, and brand.

This licence is used for marketing, promotional, advertising, and brand purposes across any medium. Further detail on the scope of this licence and your right to opt out of marketing use of identifiable content is set out in your Client Agreement.

7. Cookies & Tracking Technologies

Our websites and funnels use cookies, web beacons, tracking pixels, local storage, and similar technologies ("Tracking Technologies") to operate our services, remember your preferences, measure performance, and deliver targeted advertising.

Tracking Technologies on our properties include those operated by Meta (Facebook Pixel), Google (Google Analytics, Google Ads), and other advertising and analytics providers. These technologies collect information including your IP address, device information, browser information, and behaviour on our websites, and may use that information to display advertising to you on third-party platforms ("retargeting").

Most browsers allow you to refuse cookies or alert you when cookies are being sent. Disabling cookies may affect the functionality of our websites. You can also opt out of certain advertising and tracking via the privacy settings of the relevant advertising platform (for example, Meta's ad preferences, Google's ad settings).

8. How We Store & Protect Your Information

We take reasonable steps to protect your personal information from misuse, interference, loss, and unauthorised access, modification, or disclosure. These steps include the use of access controls, encryption (in transit and at rest where appropriate), reputable service providers with their own security controls, and internal data-handling procedures.

No method of electronic transmission or storage is one hundred percent secure. While we take reasonable steps to protect your information, we cannot guarantee absolute security.

9. How Long We Keep Your Information

We retain personal information for as long as is reasonably necessary for the purposes set out in this Privacy Policy, including:

• For active clients and graduates: for the duration of your enrolment, your engagement with our community, and for a reasonable period thereafter to support continued access to materials and the operation of any post-program benefits

• For financial, tax, and corporate records: for the period required under Australian law (generally not less than seven years)

• For marketing content (testimonials, recordings, community content) licensed to Quantum Key Institute: indefinitely, in accordance with the perpetual licence granted in your Client Agreement, subject to your opt-out rights

• For prospective clients who do not enrol: for a reasonable period to support ongoing marketing, after which we will deactivate or de-identify your information unless you re-engage

• Where required by law or to support legal claims and enforcement: for the period required

10. Your Rights

Under the Privacy Act 1988 (Cth) and applicable laws, you have the right to:

• Request access to the personal information we hold about you

• Request correction of personal information that is inaccurate, out-of-date, incomplete, or misleading

• Withdraw consent for the use of your personal information, where consent is the basis on which we use it

• Opt out of marketing communications at any time

• Opt out of marketing use of identifiable content, as set out in your Client Agreement

• Lodge a complaint about how we have handled your personal information

To exercise any of these rights, please contact us using the details at the end of this Policy. We will respond to your request within a reasonable period, generally within 30 days. We may need to verify your identity before responding to a request.

11. How to Make a Complaint

If you believe that we have not handled your personal information in accordance with this Privacy Policy or the Australian Privacy Principles, you can lodge a complaint with us in writing at the contact details at the end of this Policy. We will investigate your complaint and respond within a reasonable timeframe, generally within 30 days.

If you are not satisfied with our response, you may also lodge a complaint with the Office of the Australian Information Commissioner (OAIC):

• Website: www.oaic.gov.au

• Telephone: 1300 363 992

• Post: GPO Box 5288, Sydney NSW 2001

12. Children

Our programs are intended for individuals aged 18 years and over. We do not knowingly collect personal information from children under 18. If you believe we have collected information from a child under 18, please contact us and we will take appropriate steps to delete that information.

13. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, our service providers, or the law. The current version of this Privacy Policy will always be available at our website. Where we make material changes, we will provide notice on our website or by email prior to the changes taking effect. Your continued use of our services following any update constitutes your acceptance of the updated Privacy Policy.

14. Contact Us

If you have any questions, concerns, or requests in relation to your personal information or this Privacy Policy, please contact us at:

• Email: [email protected]

• Website: quantumkeyinstitute.com

• Postal address: as published on our website

This Privacy Policy is read together with our Terms and Conditions, Client Agreement (where you are enrolled in a program), and Event Waiver (where you participate in an event).